Archive for category knowledge
Most of us now are glued to our mobile phones. Kids can be playing in the other room but by golly our phones are always within arms length or even closer. Have you ever asked yourself how you ended up with missed calls on your phone? Surely, you would have it heard it ring. And then we sight this phone number we’ve never seen before. Once upon a time we would just simply hit the call back button but we live in different times now, a time where we need to move with caution and implicate security measures with almost everything we do. We have another reason why.
The FCC, the Federal Communications Commission are one of the go-to people if you wish to issue a complaint regarding nuisance phone callers. Their website will generally ask the all the appropriate questions in regards to your call. However, if you would like to use another body to lodge your complaint or if you’re complaining directly to the caller themselves (if you have got their contact information.) then in preparation, here we have below what you might want to jot down as the call is happening, or while the details are in your mind. Being a good and accurate historian is essential in building a case in any complaint situation.
1. The phone number where you received the phone call
2. The date and time of the call
3. Whether or not you are on the National Do Not Call list
4. Did the caller advertise goods or services?
5. Was previous consent given from persons in your household to call this phone number?
6. Have you made any previous inquiries or applications with the individual or company, such as requesting information from their website?
7. Whether or not you or other persons in in the household have requested the cessation of these phone calls
Based on reports from consumers and federal agencies, the Better Business Bureau identified Obamacare as the most used scam method for 2013.
The complexity behind the newly approved Affordable Care Act brought a lot of confusion among Americans, which in turn, opened a lot of doors to scammers and fraudsters as a way to fool citizens into sharing their personal information, and stealing their money.
- Claim that they are connected with federal government
- Inform the target victim that he needs a new insurance card for the Obamacare
- Ask for personal information like bank account number, credit card number, social security, medicare ID
- Charge fees as high as $100 to help people understand the new policies
- Target older people, or those above 65 years old, by falsely claiming that they need to buy a supplemental coverage
tellows also received reports related to this matter.
Liz on the number 8554116569:
I don’t know how to place this number, but I just received a call from it and a pre-recorded message said that they were from America’s Next Generation and then they went on to talk about Obamacare. I don’t know exactly what their agenda is, but I didn’t wait to figure it out. After a minute or so I hung up because whatever they were trying to sell me (literally or metaphorically) I wasn’t going to buy!
Lois on the same number said:
Recently received a call from this number. It was a political call, although I’m not quite sure what kind of political movement or group they belong to. An automated message identified the caller as America’s Next Generarion (even though I never heard of the group nor am I aware of what I ever did to “deserve” these kind of calls). They just kept talking about Obama care.
BBB provided the following tips and advice on protecting yourself from con artists:
- Never pay upfront fees. If someone asks for money to help you shop for insurance, it’s a sure sign they’re not legitimate. Real navigators provide information about the ACA for free.
- Hang up the phone. Don’t press any buttons or return any voicemails, period.
- Never click any links provided in e-mails. Even if it appears to be a legitimate link from a trustworthy source, type in the URL yourself.
- Be suspicious of anyone claiming to represent the government. Government agencies typically communicate only by mail.
- Don’t provide personal information such as your Social Security or bank account numbers. If you do give out such information, immediately inform your banks and credit card providers.
- Don’t trust caller ID. Phone numbers and organization names can be faked.
- Go to www.healthcare.gov. It’s the official shopping place for qualified health plans.
- Report scams or suspicious activity. You can file a complaint with the Federal Trade Commission at www.ftc.gov/complaint or call 1-877-FTC-HELP.
- If you think your identity’s been stolen, visit www.ftc.gov/idtheft or call 1-877-ID-THEFT.
It’s here! The brand new version of the tellows app for iPhone is now available – even better value until Christmas!
Hello friends of tellows!
Our growing online community has meant a steady and significant increase in the quantity of phone numbers we have in our database; the total now stands at over 75,000. This wealth of data is making unknown numbers even easier to recognise, meaning you can stop phone fraudsters in their tracks! Daily, millions of people are hassled by spam calls – the tellows app can help you to effectively protect yourself against telepests.
Unwanted calls tend to take a sharp upturn in the run-up to Christmas, presumably because the callers are hoping that purse strings will be tied a little more loosely in the festive spirit. Tele-spammers are looking for an easier ride. Fight back with the app! From now until Christmas, we’re offering the tellows app for $0.99 (a 60% discount!) in the App Store. Think of it as a Christmas present, from us to you.
Compatibility: New Version
The app is synchronised with the tellows database, so that the app is able to recognise calls from numbers that are graded with a high untrustworthiness score (7-9) on the tellows website. This means that a questionable call will be detected and flagged up as soon as the phone rings. You can later search the number using the aptly named ‘Search Number’ box in the app’s navigation bar. This will take you straight to the number’s profile on tellows, where you can read comments that have already been posted and, of course, add your own.
We’ve said it once, and we’ll say it again: scammers really do know no scruples. The scheme we’re looking at this week preys on senior citizens.
Often living at home alone, Grandma & Gramps may feel isolated or vulnerable; so when a scammer comes calling from ‘Senior Safety Alert’ with an offer of an unbelievably cheap in-house alarm system for break-ins or medical emergencies, they will probably jump at the chance.
Ironic, considering that sieges on their security are exactly what they’re trying to protect themselves against.
The call starts with a recording offering the deal: a system worth hundreds of dollars, fitted for you, on a $30 per month contract. The potential ‘scammee’ will then need to press a number to indicate their interest and will be transferred to a ‘customer advisor’, who will take their credit card numbers and personal information and scam them for all their worth.
You, faithful tellows users, seem to be on the ball enough to show these fraudsters what you’re made of. It helps that they don’t seem to have the facility to filter their target market.
User ‘vanity-affair’ got a call from 2126775122, claiming to be ‘Medical Alert Systems for Seniors’ (which might be bona fide but is suspiciously one of the names famously used by bogus callers).
I’m not a senior but the calls are still annoying. I’m not interested in buying something over the phone.
Meanwhile, ‘grandma’ is having none of it: with a dismissive flick of what I imagine to be an immaculate perm, she terms the call she got from 5412003592 as
the classic medical alert scam.
Things to look out for…
The caller will identify him or herself as an employee of a company to the effect of Senior Safe Alert, Medical Alert Systems, etc. etc. There are, of course, legitimate companies that offer these systems but they will NOT, repeat NOT, ask you for your social security number, credit card details, outline of your genetic makeup, etc. etc. during a sales call! Other warning signs include a refusal to disclose any details about the company (e.g. address) or an unwillingness to provide any authentification documents.
As always, take care of yourselves! And don’t forget to er… raise the alarm, if you get one of these calls.
Keep reporting your number experiences on tellows and have an excellent week!
Your tellows team
21st October 2013 brought good news for all phone-owners as the USA’s Federal Trade Commission and Federal Communications Commission joined forces with organisations in the UK and Canada to crack down on ‘spoof’ callers. This new task force aims to share international resources and knowledge to tackle nuisance callers’ stranglehold over phonelines the world over.
The Truth in Caller ID Act, passed by President Obama in December 2010, prohibits the masking of Caller ID with the intent to “defraud, cause harm, or wrongfully obtain anything of value”. Working with Ofcom, the UK’s independent regulation and competition authority for communications industries, the UK-based Information Commissioner’s Office (ICO), the Canadian Competition Bureau and the Canadian Radio-television and Telecommunications Commission (CRTC), the FTC and FCC have pledged to use their collective international jurisdiction act decisively and severely against the criminal act of spoofing.
Spoof calling, if you’re unfamiliar with the term, involves using some ingenious software to mask the number you’re actually calling from, preventing the recipients of your calls from locating you, or calling you back. This is naturally infurating for people plagued by anonymous calls. What’s even more infuriating is that whilst some spoofers use nonsense numbers instead of their own, others have gone the extra mile and strategically use the phone numbers of well-known organisations to execute some impressive scam manoeuvres. Let’s take a look at a couple.
Tellows users in the US reported this month that one band of tricksters have been using a phone number belonging to New York State Technology Enterprise Corporation (NYSTEC) to try and pose as telemarketers. User Gerald says about his call from 5186211390:
I got this call from “NYSTEC” but I figured out rather quickly that it was scam. Someone is “spoofing” their number cause NYSTEC doesn’t make any telemarketing calls or ask for donations. Nor would it ask personal information or even credit card information in that way.
NYSTEC soon cottoned onto the fact that their number was being used by a spoof caller and released a statement on their website.
More dramatically, last week’s ‘sheriff’ blog aptly illustrates how successful a daring fraudster can be. Numerous cases of sheriff-impersonation have been springing up all over the United States, convincing vulnerable citizens to, for example, bail out a relative or pay their way out of an arrest warrant.
A non-existent ‘Donald Mack’ from Kern County Sheriff’s department (9164148678) tried to tell user Jen that there was a warrant out for her arrest. The genuine sheriff’s department, when Jen called them back, confirmed that it’s not possible to be ‘served’ over the phone. Kudos to Jen for the cool-headed approach!
Fraudsters will even impersonate a string of different people, calling you back on different, faked numbers, working their way up a disciplinary hierarchy to try and scare you into paying up.
The numbers used by spoofers range from any old number, to the very frustrating 000-000-0000 number variants, to the phone numbers of prestigious organisations. Difficulty in tracking down the culprits is increased thousandfold by the fact that the origin of the call is completely untraceable. Without an area code, there is generally no way of discerning where or who a call has come from; this means that internationally-placed spoof calls are becoming increasingly common – hence the transatlantic team-up.
The joint statement, published on the ICO’s website, avers that the six regulators
will work together to share information and target organizations responsible for spoofing.
The member organisations will pool resources, share information and work together with telecommunications industries in their respective countries to target and reprimand offending organisations. Guidelines on what constitutes ‘misuse’ of the spoofing technique are also being reconsidered and clarified, with a view to introducing tougher punitive measures. And it’s not just the scam callers that are being targeted; silent and abandoned calls will be treated with equal severity.
For now though, until that distant day when spoofers and scammers have been silenced once and for all, remember to second-guess that unknown caller! Stay suspicious and have a great week.
Your tellows team
Who Spoofed the Sheriff? Audacious Phone Tricksters Use Spoof Technology to Impersonate Officers of the Law!
The most recent spate of phone scams in the United States is an ingenious one. Criminal callers are using ‘spoofing’ technology (which allows a caller to choose which number appears on your display when they call you) to make you believe they’re calling from your local sheriff’s office.
Generally, they’ll have laid their hands on some convincing personal details about you – a loan you recently took out, perhaps, or the name of someone in your family. They’ll inform you that there is a charge against you, which you can pay a fine to waive. They’ll also have done their research on the sheriff’s office in question and will often use accurate names and information to convince you of their authenticity. After all, the number on your display is definitely the sheriff’s number – why wouldn’t you believe them?!
This is a scam that is popping up all over the USA, counting victims in Pinellas County, FL, Pima County, AZ, Spokane County, WA and Macomb County, MI to name but a few. By playing on their victims’ emotions and convincing them that they’re bailing out a relative, for example, these tricksters have made people part with thousands of dollars.
User Jen tells us more about a call she received from 9164148678…
A man calling himself Don Mack claiming to be an Investigator with the Kern County Arbitration Department calls to say they have sworn affidavits and will be filing charges in the morning to of theft and fraud. He throws around all of this legal mumbo Jumbo. Does not state at the beginning of the call that the call is being recorded but later when he’s telling you how favorable the judge will be (or presumably will not be) when he hears the tape of the conversation. He throws around some figures and slides in to the conversation that you can take care of it by paying fees of out of court costs of some amount. He expressed frustration with your inability to understand what he is saying when you ask questions and also advises you to get a lawyer. He claims that you’ve been “served” over the phone and that you’ve been on a warrant dialer list.
Edward B. had a similar experience with 8558506310:
They called my wife, claiming that they had an arrest warrant for me and told her I had until 5.30 pm to turn myself in or we had to pay $1.500. When she asked for what, they said for fraud but wouldn’t specify any further.
Similar scams involve scammers posing as local law enforcement agencies trying to get payment details from victims, supposedly to pay off a pay-day loan; in another case, a caller posed as a member of the Drug Enforcement Administration, telling the victim that he was under investigation for purchasing illegal substances. Often, these calls will actually be followed up by another call from the same guy, using a slightly different voice and name, claiming to be from an organisation with a higher authority and threatening you with further action.
Spoofing, with the intent to “defraud, cause harm, or wrongfully obtain anything of value” is illegal under the Truth in Caller ID Act, which came into force in 2010.
Always remember that police will never ask you for payment over the phone. Hang up immediately and report the incident to the real state police if you believe that you have been called by one of these spoof callers. You can also register these incidents at http://www.fcc.gov/complaints.
Remember to share your experiences on tellows to help protect other users from these types of scams!
Be wary of suspicious callers and have a great week!
Your tellows team